1 reviews | Active since Sept 2011
Bad morning signal for last few weeks
I am a premium DSTV subscriber, for the past few weeks I have been struggling to watch anything other than the sports channels due to poor signal. More often than not this problem can be isolated to the weekday mornings, later afternoon and evening or weekends there is no such problem.<br> <br> I have called customer service and tried rescanning, removing the decoder power cable but it seems the problem fixes itself. I have been told to take my less than 2 year old decoder in as load shedding might have damaged the decoder, which I know is not the case. Is there other issues that DSTV is struggling with in the Pretoria East area, if so communication would be great.<br> <br> If the problem persists, I will be switching my DSTV off till the issue are fixed.
We would like to sincerely apologise for the delay and any inconvenience caused.
We confirm that, Yes it's possible that load shedding affected the decoder. Your best bet is to take your decoder to your nearest MultiChoice branch or agency for testing to allow them to confirm the problem at hand.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
We confirm that, Yes it's possible that load shedding affected the decoder. Your best bet is to take your decoder to your nearest MultiChoice branch or agency for testing to allow them to confirm the problem at hand.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
