1 reviews | Active since Mar 2009
bad management
I am an commission earner and therefor when I went to open an account I specified this to the agent at the branch as to wethere this was possible and could i pay for a year only. i was advised that I could and did so. when the year neared its end I unplugged the one decoder and then went over to the new pay channel and fitted the dish .. as we were busy revamping at home the decoder was put away and left 4 months later we got rid of old stuff including the dish and when we checked the decoder to see if it works , and it did . I sent my daughter in as we had not received any acc or calls and she was told I had to come and pay and close it . This is not acceptable as why did the person controlling cut offs not pic this up or do all clients get extra an then when leaving have their names put on credit list <br> Please help sort this out or lets go to the CPA see if they can help <br> Thank u
We do apologies for the inconvenience you experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month or year.
Should this no be done the subscriber will be responsible for any additional amount accumulated on the account.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please be advised that we have adjusted the billing your account to reflect a zero balance.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month or year.
Should this no be done the subscriber will be responsible for any additional amount accumulated on the account.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please be advised that we have adjusted the billing your account to reflect a zero balance.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,