1 reviews | Active since Dec 2014
Bad luck with new DSTV Explora!!
I got the Explora on a special contract a while ago, paying R849 a month for 24 months. Before this, I had the Premium package only. Since I got the Explora, I've had nothing but problems!! I need to constantly reset the decoder, and/or phone DSTV to clear error messages etc. I never had this problem with only the Premium package. Now I also have Xtra view. But last night, my main TV had perfect reception from DSTV etc, there was nothing wrong with the tv connected to the Explora, but the tv in my room, gave me an E16-4 error message. I sms'ed this error to the number provided. First the message said that my account may be in arrears. How the hell?! I pay by debit order!!! Then I tried the option to clear the error message, and it said: no active decoder to clear error codes on. I really hope that DSTV/Multichoice will read this complaint, and get back to me soon!!!!! I tell everyone I know not to get the Explora!
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal email for more troubleshooting steps.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal email for more troubleshooting steps.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,