GB
Glenda Birch-Monchrieff
1 reviews | Active since Oct 2021
01 Apr 2024, 10:33
Bad Internet Customer Service
Their internet service customer service is the worst. I have been trying for 8 days to get my data loaded, I am a premium subscriber and despite all my services been active I cannot get anything concrete from their call centre. I get told everytime my data has not been loaded and it will take24/48 hrs after they escalate it. That was everyday since 22nd March..
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
01 Apr 2024, 11:04Hi Glenda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Apr 2024, 11:04
Official
Hi Glenda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
GB
Glenda Birch-Monchrieff's updateReviewer Update
01 Apr 2024, 12:11Thank you however I have been hearing that since 22nd March
I await the best response
I await the best response
GB
Glenda Birch-Monchrieff's update01 Apr 2024, 12:11
Reviewer Update
Thank you however I have been hearing that since 22nd March
I await the best response
I await the best response
GB
Glenda Birch-Monchrieff's updateReviewer Update
02 Apr 2024, 16:48Customer no is ***
Still no response from DSTV. NO WONDER YOU LOSING CLIENTS.
I have tried email, phone, WhatsApp and self service. Everybody acknowledges my query and says they will get back to me.
My data is still not loaded and I use this internet for work. I have now lost 10 days salary
Still no response from DSTV. NO WONDER YOU LOSING CLIENTS.
I have tried email, phone, WhatsApp and self service. Everybody acknowledges my query and says they will get back to me.
My data is still not loaded and I use this internet for work. I have now lost 10 days salary
GB
Glenda Birch-Monchrieff's update02 Apr 2024, 16:48
Reviewer Update
Customer no is ***
Still no response from DSTV. NO WONDER YOU LOSING CLIENTS.
I have tried email, phone, WhatsApp and self service. Everybody acknowledges my query and says they will get back to me.
My data is still not loaded and I use this internet for work. I have now lost 10 days salary
Still no response from DSTV. NO WONDER YOU LOSING CLIENTS.
I have tried email, phone, WhatsApp and self service. Everybody acknowledges my query and says they will get back to me.
My data is still not loaded and I use this internet for work. I have now lost 10 days salary
GB
Glenda Birch-Monchrieff's updateReviewer Update
03 Apr 2024, 14:19Well still no response. Does anybody know who else I can contact. I still have 5 months on my internet contract
GB
Glenda Birch-Monchrieff's update03 Apr 2024, 14:19
Reviewer Update
Well still no response. Does anybody know who else I can contact. I still have 5 months on my internet contract