Bad internet connection

So I use Dstv internet and from Friday afternoon I realise I had no internet coverage... Saturday still no internet coverage, told my husband to give them a call and they said they didn't load data but month end their debit order came through. The consultant then said after about 2hours the problem will be solved and guess what 4hours after and nothing was fine. Called them again and this time the consultant said she can't help us but will escalate the matter and might take 48hours. Like what the hell, even now I have no internet. Bad bad bad service