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I didn't a apply online for the dstv explora so they phone me and we did the application as me as the lady was talking I ask her if there is any payment if i get my explora so she said no we talked about payment date which I said the last day of the month,so the guys come to install the dstv and a week after it went off I phone in then say said my payment date is set for the 15th then I told them I ask for payment date for the last day of the month they said ohk we will fix it after spending how long on the phone they said its fix and my date for 1st payment will be on the 31st and they said the lady who did the application for me had to tell that I had to make a payment for my dstv to say on till month end but I ask her about payment she said no payment much be made but the other person who help me afterwards with my payment date said ohk my bill is R686 but if it stays on till month end I will have to pay a extra fee so I agree with that,put my tv on the 26th and its show's E16 once again phone them and ask why the E16 they ask/tell me to pay R1415.57 so I said my payment date is for the 31st so they say now I must go pay the R1415.57 which is now the 26th but my payment date with the extra fee is R1415.57 for month end and to top it of when I check my payment on the 24th it show me R686 now on the 26th it shows R1415.57 but the deal was on the 31st I will pay R1415.57 not on the 26th now I know why Dstv loss alot of customer the one person tell you one thing and the other person tells me something else I must now pay R1415.57 but my dstv was put of way before the time