Bad , *********** and unprofessional shady dealings from DSTV

I have never seen such. I signed up for pice lock on the 16th of feb 2018 and the first payment is due on the 28th of feb 2018 and the total is somehow 1500 for a price lock of 594 and I'm being told it has been pro ratad. I specifically asked the agent who was doing everything with me how much will be due at the end of the month and I was told 594 and I called again to find out how much was due from a different agent and was told the same amount only to check the account now that it's all of a sudden 1500 . Today I speak to itumeleng who tells me that it's company procedure to pro- rata 3 times more than the amount when one has just been active for no less than a month . I've been experiencing issues ever since the price lock and bad service from DSTV . Funny enough they tell you the calls are recorded but as an fsp they can't provide a copy of the call because they know that they messed up and I'm told that she knows that I'm frustrated.