1 reviews | Active since Apr 2013

06 Oct 2016, 23:29

Bad follow up service!!!!!!!! Trying to cancel subscription.

<p>I cancelled my DSTV subscription 3 month ago and had endless problems trying to speak to someone on the phone trying to resolve the issue. I immigrated and still being billed for something I am not using!!!!!!!</p> <p> </p> <p>Every month DSTV deducts the subscription of my bank account, every month I have to email my bank reversing the debit order. I did do a cancellation order at the bank but because the amount differs every month, the bank allows it.</p> <p> </p> <p>Can someone at DSTV PLEASE PLEASE PLEASE contact me to resolve this!!!!!!!</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Oct 2016, 07:14
Official

Dear Ronney

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Oct 2016, 09:48
Official

Good day Ronney

We could not get hold of you today to discuss your query telephonically.

We are committed to assisting you, please provide us with your MultiChoice customer number or identity number for assistance.

Also, if possible please send us an alternative contact number to contact you.

Best regards

Dinah

's update10 Oct 2016, 04:34
Reviewer Update

Good day Dinah

Nobody contacted me.

my New Zealand number is: 0064 22 **********

Customer number: ********** 4

Regards

's update11 Oct 2016, 22:06
Reviewer Update

Hi Dinah

You work for DSTV!? Why cant you access my account? Email me to discuss please.

Regards