1 reviews | Active since Sept 2016

03 Dec 2020, 10:40

BAD FED BSCK FROM MULTI CHOICE

i have been trying to gat an answer to a query i sent on the 3/11/20 no repsonse i took the troulbe of going to the help centre in randburg on 25/11/20 they could not help. I was told by Acreesnha Pieters that she would excelate the query and that she would contact me by the next day It is now over a week . I managed to contact her once and once she called me to say the finance department was looking into Still no answer what a terrible orgination no wonder they are loosing customers at a rapid rate

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Dec 2020, 12:07
Official
Hi Les Davis,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Dec 2020, 16:43
Official
Good day Les, 

It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. 

We tried getting in touch with you on ***, however, the call went unanswered. Please expect a call from us again from ***, to address your concerns. 

Please be assured of our best service and intentions at all times. 

Kind regards, 
DStv Help Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Dec 2020, 11:19
Official
Hi Les,

Kindly note that we tried contacting you, however we still could not get hold of you.

Should you stiil wish to interact with DStv please use the follwing channels:

www.dstv.co.za
DStv APP
Twitter: @dstvcare
WhatsApp: *** (Type Hello to start)

Kind Regards,
DStv: Hello Peter Team

Best regards,