Bad expirience

I am very disappointed with the service i regret why did i choose to take this price lock thing and upgrade to premium, i have been paying them via debit order now in the 24/04/2020 my price lock account was activated with x-tra view and on the 25/04/2020 was debited for previous package compact plus, this morning i my services were suspended i called multichoice and the lady said the mistake us on their side she will open the channels which she did and asked me to pay the difference of the amount which she said its R530 which does not make sense as my subscription is less than a R1000 monthly, ok then after reconnection i realized that my x-tra view is no longer on premium, i called again and could not get the assistance i called six times and spend over R200 of airtime without getting help each time i call channels kept on disappearing on my xtra view the lady i spoke to on the last call confirmed its a technical error will escalate now my x-tra view its not working at all, the service is terrible even when you run out of airtime you will never get a call back.