Bad experience with multichoice.

I requested a downgrade on one of my decoders from a compact subscription to an access package on or about 29 march 2024. I was made aware that for my downgrade to be effected, I needed to pay R180.00 cancellation fee. I made a payment of R240.00 so that the downgrade could be actioned. I was also given the amount to pay for the month of April of which I paid. while attempting to make a payment for the May subscription, I noticed that I was charged for the compact subscription which I requested a downgrade for and logged a query with the customer care team. I made a payment of R1100 to keep my services while attempting to resolve the query. After more than five hours of interaction with the customer care and retention department on the phone and taking a trip to my local dstv customer care centre (Akasia) trying to resolve this matter, my subscription services have all been suspended even while I have a credit of R269 on my account. On 7 may 2024, I spoke to Siphosihle Rataza who promised to escalate my query and listen to the recordings and still not feedback. I has been a miserable and infuriating experience with the multichoice team.