Bad experience

Dstv info Good evening MULTICHOICE

IM WRITING THIS EMAIL BECAUSE IM REALLY NOT HAPPY WITH MULTI CHOICE , I PAID !!! , my monthly subscriptions which i have to have my services , but it’s a problem cause I have to call multichoice every other day , because they close all channels which is frustrating , in this month of may I have called four times who’s airtime I’m using, my son ‘s sometimes I’m a 70 year old pensioner, the the first time I called multichoice they told me they aware that I made payment they the supervisor will escalate the with an email to financial right but after three days again services where off my son called again they put on the channels again , my question is who is supposed to be inconvenienced cause we have to call every time ,it means someone is not doing their job , and someone is been inconvenienced , today my son called I wanted to watch tbn service he was put on hold for 1 :30 he requested for the supervisor I needed clarity , to me this supervisor service to her can go out the window , I’m a 70 my son called for he they didn’t want to open the channels because I was not there , he asked he asked ronica what must my mom do the whole day he must wait for you,he requested the very same supervisor she never comes she is glued to a chair maybe I must confirm number one my son has his own house he has to live everything come to my house to call for me , so that multichoice can turn on the channels , I have to sit the whole day doing what ? You send me a text to rate multichoice after a call I rate it -0 I expected an experience I received poor customer service .

Owner of the subscription MRS MISSISSIPPI NTSOAKI MAIMELA ID *** Contact number ***

Kind regards MRS MAIMELA