Bad Experience

I changed my Dstv date of payment in August i was paying on the 20th of the month i changed to last day of the month but the consultant who assisted me failed to ammend because my services were disconnected and it was an inconviniece to me as i was told by the dstv consultant that everything is updated.This month of which is September i experienced the same problem on the 24 of this month it was disconnected again and i called again but Yossin Rabikisson he is the only consultant who was able to assist me he updated the dates and he reconnected the service for me and confirmed that payment date will be last day of the month to my suprise this morning the service was disconnected again and when i call to check what happend because i know that have to pay on the 30th of this but GUESS what???I spoke to the consultant she failed to assist me and she reffered me to the manager by the name of Thabang Manzane he is very rude,he doesn"t understand the problem but instead he is quick to respond how is he gonna help without understanding my problem i felt that he *********** because you cannot argue with a client without understanding the root cause so i am suprised that in this big company the only person who can assist us is Yossin Rabiksson and what made me angry is that they were sending me from pillar to post for over 30 minutes with my own airtime is it fair????Sometimes we get angry when people say black people they dont know their job but guess what today after so many years i had to agree.Dstv has a lot of illiterate Consultant i am so disappointed i even want cancel should you wish to communicate with me contact me on *** ,during the day call me on *** .