Bad experience

I had a bad experience with Multichoice on Friday morning. I upgraded my service on the 2nd of November 2019 and made them aware I will downgrade on the 7th of November 2019 however on the 7th when I logged in with their self service i could not downgrade. I then phoned them on the 8th at 07:09 am and was answered by their consultant who told me to pay for full month upgrade to premium though my premium upgrade was only 6 days. I am suppose to pay monthly compact premium including 6 days of upgrade. They could not down grade as downgrade was suppose to be done on the 7th which then according to them it will be in December. I then told them I will not pay what I can not afford hence my call to them.