Bad Experience 02 November 2020

Escalation Number ***0-i207, My due date is on the 7th, was advised by an agent on the 2nd of November 2020 to pay 130 in order to get reconnected and then pay the full amount on the 7th. After paying my services were still not reconnected, had to call in again and explain myself to another agent who promised that he will escalate the issue to a "Manager'', he then placed me on hold for over 30 mines and never got back to me. Called in again for the 3rd time and spoke to another lady agent that suggested that I pay another 459, this does not make any sense I could have just waited for my payment date which is the 7th rather that me do run around, it's your support service stuff that made me pay this amount and now I have to suffer because of your mistakes. You are a reputable company and a lot of people depend on your services in as much as your stuff depend on the monies that we pay. Waiting on someone if anyone to respond.