bad

Dstv AND ON air are messing my account, an on air agent told me the explorer comes with pause, record forward/rewind and catchup and it is a price lock for the next 24 months, I have called Dstv and I will send them my phone bills too, but none of them are able to clarify the issue, the amount that was deducted is hilarious, if the decoder is on price lock, why am I paying the extra R145 hence R645 was deducted in my account? this needs to be fixed ASAP and they must call me and send me the call recording