Bad DSTV service

#DSTV Dstv customer's #multichoice I am very disappointed at the service of Dstv. I got the premier package to watch Wimbledon in July. I duly canceled my subscription toward the end of July (as instructed >7 before next payment was due). I was charged the R699 in August. 😡 I rang DSTV they could not find me on their system. They did not help. I called again. They promised they would escalate to management. NOTHING happened. I canceled again on the My DSTV app. It said it was canceled. But alas today I was charged AGAIN. Not impressed. My bank can't reverse the money because it's an authorised card payment not a direct debit. Dstv you do not offer good service. Now it's alot more work and effort for me. Wimbledon was great but not sure it was worth this hassle. I want my 2 month fees refunded