Bad DStV service

To say I’m ****ed is an understatement, DSTV has taken me from pillar to post for a week just to change my option. Communication was sent from you that I’m due for change and have options, when I call no one knows what the hell they doing. To top it off spoke to Samkelisiwe Khumalo at price lock who hung the phone on my ear, I called and spoke to Byden or something who is a manager at the contact centre. Now I want to change my option, if no one can assist please let me know so I can cancel this membership altogether. Dstv service standards have dropped and no wonder they not making it against their competitors cause they just don’t care about the customer