Bad DSTV customer support

I am extremely disappointed with the support service I received. I currently have two faulty decoders and requested repairs under the NMS insurance policy. Although I understood that the policy included installation, I was instructed to take the decoders to the Akasia branch.

Upon arrival, I was not greeted; instead, I was simply stared at. When I requested assistance with my faulty decoders, I was informed that there was no stock available. The staff member then turned away, and the matter was left unresolved. I attempted to inquire about when new stock would arrive, but my concerns were dismissed without any effort to provide information.

During my visit, I observed approximately six staff members present, yet none appeared to be assisting customers. Instead, they were occupied with their cell phones. This lack of professionalism and customer care is deeply concerning and reflects poorly on the service standards.

It is no surprise that DSTV is losing clientele when customers are expected to pay excessive fees for a service that shows little regard for support or stock availability. Employing numerous staff members who remain unproductive only adds to the frustration experienced by customers.

If this level of service continues, I will seriously consider cancelling my membership. The experience was wholly unsatisfactory and very disappointing. Will leave a remark on hellopeter as well. Your sincerely _____________________ Johann Roelofse CEO Sastel Packaging (Pty) Ltd Tel ***