Bad DSTV customer service

This review is regarding DSTV’ customer care service which I accessed via Twitter. My request was simple, I was giving them notice that I wanted to have my DSTV subscription cancelled on one of my decoders, i have two. DSTV’s cancellation/disconnection policy is that you give them notice ahead of you scheduled payment/debit date and they processes the command and you get disconnected on the day that your payment for the next month is due. This means that if you request cancellation 10 days before the next months payment is due you will still be able to watch DSTV for those 10 days. This is a fair and sensible policy as we do not pay for DSTV in arrears. After making the request to have one of my DSTV decoders disconnected, someone from DSTV customer care took it upon themselves to immediately disable my smartcard. I spent the better part of the morning trying to get them to reverse this, they did not bother to assist, they kept telling me about my second decoder which has nothing to do with my request. I eventually got frustrated and gave up and I feel vindicated in my decision to disconnect my DSTV subscription because their service was appalling. Whoever runs their twitter customer care account is either *********** or they do not care about their job. My smartcard number, if anyone from DSTV cares, is ***. Name, SN Ngubane. *** If they are so inclined they must reconnect my Dstv service and disconnect it when payment is due as per their policy. If not, it’s whatever. I’m done with them.