Bad, ***** and Poor service

<p>Went to the branch at the corner or Anton Lembede and Dorothy Nyembe Streets this morning. I was assisted by a lady(name withheld) at counter 30. I advise her that my DSTV Walka has a problem of freezing all the time. She did all the probing questions with me and then she asked if I had insured the Walka, I advised NO, it's not insured. She then said to me they can't assist me in any other way besides resetting it. I then asked her about the warranty (which I knew to be 24months as I was advised when I bought the device). She navigated on her computer then confirmed that the walka is still under warranty. She then went to the back office, spoke to some guy (name withheld) and came back to me saying "thank you for your patience Miss, we are going to do an exchange, we'll give you another walka, as soon as she finished saying that they called her again at the back office. When she came back to me she said sorry Miss we can't do anything with the walka, it's no longer under warranty. I then advised her that the warranty is 24 months though according to what I was told when buying it, she then said "No, Miss it is 12 months they changed the warranty period and notified all customers." I asked for proof of the notification that was sent to me, she said there is no proof. I then advised her that I am going to leave the walka with them, she insisted I take it because me leaving it there won't make any difference, I asked for my receipt and told her I'm not taking the walka with me, she can do whatever she likes with it, she then printed a useless piece of paper with my personal details and on it she wrote a useless note " Miss Magagula left walka at counter 30, sent for distribution." I would like to know the definition of a warranty? After purchasing a product, signing for it and being informed the warranty is 24 months, does the seller have the right to reduce the warranty period?</p>