Bad debt written off reversal so they say.

We have been waiting dstv every month I remember last year we wanted downgrade but they said it not possible yhen we didnt pay. So we started paying so time late last year we asked how much wr should pay to reconnect they said R200. Then last month on the 13th we paid R516 for May then they took R279 for bad debts written off reversals because we skipped payment before WOW. The account is inactive while the account is paid WOW. I spoke to Nomonde qho escalated the call to yhe manager I have been waiting for a call since 14h00 so far no feedback.