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sbusiso N
1 reviews | Active since Feb 2012
14 Jan 2025, 09:08
BAD CUSTOMER TREATMENT FROM DSTV
My name is Sbusiso, have not been using dstv for about 8 months now. When I called to be reconnected, I was told by kaylah on WhatsApp chat on the 6th of January I need to pay a total of R782,58 to be reconnected but if I pay R484,13 they will reconnect me and the balance will be due on the next due date, the 7th of February . This morning I’m disconnected, after 6 days they are saying I need to pay R521,00. That’s highway *******. The WhatsApp service is terrible, especially when chatting to an agent. They should stick to a traditional call centre, they are not there yet. I’m joining the R160 per month club
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Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Jan 2025, 09:27Hi Sbusiso,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Jan 2025, 09:27
Official
Hi Sbusiso,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
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sbusiso N's updateReviewer Update
14 Jan 2025, 09:34I paid R500 on the 6th of January, the balance of about R280 will be due with the subscription for February as the service is paid for in advance.
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sbusiso N's update14 Jan 2025, 09:34
Reviewer Update
I paid R500 on the 6th of January, the balance of about R280 will be due with the subscription for February as the service is paid for in advance.