TH
Tony H
1 reviews | Active since Mar 2009
07 May 2015, 19:32
Bad customer servive
Multichoice ?. I have been a customer since 1990 that's 25 YEARS if you cant work it out and I have always paid my account.<br> A banner on my TV says: Your account \may"be in arrears..\"" It either is or it is not. May is one of the 12 months. I use the USSD service displayed on the TV screen \""this service is unavailable\"" well why are you telling me to use it then? I then login using your \""smart app\"" and it says my balance is R812.89 and that my account is IN CREDIT! Then I try and reset the errors because the function is there right... No services attached to the selected smart card. I just realised that there is nothing smart about Multichoice. Customer loyalty means ZERO. I pay regularly and you keep showing me the same \""old\"" reruns. I don't have a memory disease yet so you don't have to keep showing me the same stuff over and over again. Multichoice is a misnomer ~ No choice at all! Your self help channels say all is well but the TV screen says different.... So I call the call centre at my cost. They say they are just \""resetting\"" the service.. Do we really need to call... what is the purpose of your \""self help\""? Do I pay for todays service not provided. Call *** """
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 May 2015, 11:23Hello tonyh59,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We understand your concern about repeats, however, repeats are a necessary component in the multi-channel environment, for viewer convenience, as well as due to the manner in which movie rights are secured.
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We understand your concern about repeats, however, repeats are a necessary component in the multi-channel environment, for viewer convenience, as well as due to the manner in which movie rights are secured.
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply11 May 2015, 11:23
Official
Hello tonyh59,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We understand your concern about repeats, however, repeats are a necessary component in the multi-channel environment, for viewer convenience, as well as due to the manner in which movie rights are secured.
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We understand your concern about repeats, however, repeats are a necessary component in the multi-channel environment, for viewer convenience, as well as due to the manner in which movie rights are secured.
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,