BAD CUSTOMER SERVING

IVE BEEN PAYING DSTV INSURANCE FOR SOME YEARS NOW. I WAS VERY DISAPPOINTED WHEN I SENT MY CHILD TO DSTV KIOSK AT NALEDI MALL VOSLOORUS TO TAKE MY DECODER THERE BECAUSE IT WAS BURNT. THEY TOLD HER THAT THEY WANT R290 BECAUSE I CANCELLED MY INSURANCE WHICH I HAVE NOT. SHE DID NOT HAVE R290, SHE WAS GIVEN A SMALL BOX OF DECODER WITHOUT A REMOTE AND CABLES. SHE WAS GIVEN A DECODER THAT IS NOT AS SAME AS MINE. I CANT USE IT. ITS BEEN 3 DAYS WITHOUT WATCHING TV. I CALLED DSTV FROM SATURDAY AND EVEN TODAY (22 FEBRUARY 2021) THEY ARE FAILING TO ASSIST ME. BUT IM PAYING EVERY MONTH. THE MONEY THAT I PAID FOR INSURANCE, IF I COULD MANAGE TO SAVE IT. I WAS GONNA MANAGE TO BUY A NEW DECORDER THAT COMES OUT WITH EVERYTHING. IM SO ANGRY, BECAUSE THE DECODER THAT I WAS GIVEN IS LIKE A TOY TO ME BECAUSE IS NOT WORKING.