Bad Customer services with no Response

I have been forwarding mails to Multichoice since 17 March 2017, and i have contacted them telephonically, but no one has came back to me since

I wanted them to assist me with journaling my account, hense i have made payment to them, but i used incorrect reference, proof of payment was submitted to them, But till today the 16 August 2017, no one has bothered to give me feedback

People i have spoken to via telephonically ( ********** 222) is Pearl Khambula and Wellington Segale

Thank You