BAD CUSTOMER SERVICES

I am just not happy with the service that i am getting always when i called. I called DSTv last year in Oct 2022 and explain my situation that i was going to be in hospital and they should not bill my account as i was not going to be at home for the next 3 months. Then i get an sms that my insurance is cancelled this was around Dec when i call them in Dec again one of the Team leader took my details and told me that he will look for the call recording for the OCT call that i made and will call me back as now i was told to pay R1200. Till today he did not call me. I have just paid R750 and now i am being told that i need to pay R172 then my services will be activated. Next week its month end and i am being told that i will still need to pay the full R500 while my services are not connected. If their staff was adding notes on their system i would not be on this situation that i am now. I just don't understand why must i suffer as i am a customer i called and ask my services to be put on hold but their staff did not put the disconnection schedule. Now i am suffering and have already paid 750 but my Dstv is still not playing . WHAT KIND OF CUSTOMERS SERVICE IS THIS? I WAS ON CALL TODAY WITH THEM FOR 1 HR. I FEEL THIS IS NOT FAIR