Bad Customer service, unfairly treated

On Friday 21 June 2019 I took my decoder to a walk in centre in Columbine Crossing and I was assisted by a gentleman by the name of Themba. Just before they could close, he told me that their system is down and he cannot finish the swap, meaning that I have to come back the following day. On Saturday morning I went back again, I spoke to him and told me to sit down as he was busy with my swap. 35 to 40 minutes later he told me that he cannot swap my decoders for whatever reasons, I do not work for DStv so I wouldnt fully understand their system or laguage, but he gave me the new decoder and told me that once he was done doing the swap he will let me switch on TV. Around 17h00 he gave me a call to say he has send an email to their head office for escalation as he is still getting an error when trying to do my swap. The very same Saturday night around 20h30 I called Dstv and I was on the fone for 2 hours almost, they just couldn't help me. Mind you now it's day 2 without TV having 4 kids in the house, it was frustrating. On Sunday, I made a call again to DStv and was given a refe number and was told the escalation would take about 3 hours to be resolved, till now it's not. After 12 midday I got a call from Themba who told me to come to the walk in centre in Mondoer, I went there, waited and guess what? I could not bring the decoder home as they could not load packages in the new decoder. I asked for the old decoder back and I was told it would never work as they have already move my packages. So I went back home frustrated, no decoder, no TV, 4 rascals want their cartoons but Multichoice just does not care. If Multichoice had a competitor, I would immediately move my account. I then called DStv around 20h30 to follow up on my reference number that I was told would take 3 hours to resolve, guess what? No interaction has been made at the time when I followed up, they wanted to log another case which I refused because it seems like they are just logging calls and not follow up on them. Today it's Monday, I still do no have my decoder, I have 4 kids that are frustrated in the house and moreover, I will be paying for all these days that I have not been ****** watching this Dstv. I am unfairly treated and no one is saying anything, this was as simple as doing a swap, why all the delays. I need answers and I need them today!!!!!