1 reviews | Active since Sept 2019
BAD CUSTOMER SERVICE /QUERY STILL HAVENT BEEN RESOLVED AFTER SPEAKING TO MORE THAN 5 CONSULTANTS
I'm so frustrated about the incompetence and bad customer service from multichoice I've spoke to numbers of consultants from multichoice no one has assisted me so far.i have long a debit order of which it was suppose to come out last day of the month instead it came out before month end the I decide to to an EFT with my reference quoted few days after i walked up my dstv was off then I phoned multichoice to reopen it spoke to Yuvika Rampal asked me to send a proof of payment I did then it reopened few days after they switch it off again then I phoned in again of which my call lasted for an hour with Nomonde Mogale( ref ***8-C1)a he refuse to get her supervisor on the line it was opened and switch off again I phoned in spoke to Linda the query was not resolved,then I spoke to Andriea Adam's confirmed that they have receive a proof of payment but still they didn't switch it on ,I spoke to Siyabonga Ntuli (ref ***8-I273)it was reopened and today again i walked up with the same problem spoke to the most rude consultant who didn't assist me with anything instead she kept me on the phone for 23mins without resolving the query her name is Khany(ref ***8-C2) I'm frustrated wasted my airtime for nothing I still got zero customer service of which I've been a customer 14 I still get this kind of service.MY QUERY STILL HAVEN'T BEEN RESOLVED......
