KR
Katlego R
1 reviews | Active since Oct 2023
28 Nov 2023, 11:35
Bad customer service, poor quality product
My decorder did not work this morning and we've been using it for less than a month, I took it to Dstv Jabulani Mall, the lady who was assisting told me that there is nothing she can do since I purchased it from Pick n Pay online, I have to purchase a new power cord.
It is very disappointing that customer service is different for customers. Is it a Pick n Pay product?
I am very disappointed with the quality of the product, I even have a good mind of closing the account, it is becoming expensive for me, I cannot be paying R200 for a power cord when I purchased the entire product in less than a month.
They should not be surprised when I close the account.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Nov 2023, 11:48Hi Katlego Ramela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Nov 2023, 11:48
Official
Hi Katlego Ramela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
KR
Katlego R's updateReviewer Update
29 Nov 2023, 12:51Zero for customer service, I am literally exploring my entertainment options, I won't pay a premium for a decorder + installation and pay a subscription fee and also replace a power plug for a decorder I used for less than a month.
Bad quality and the worst entertainment provider.
The second debit order went off on the 25th, I cannot wait to close the account. Worst decision I've ever made in my life.
This is definitely a call to improve the Smart TV, and subscribe for their competitors.
I have never been treated with such uncareness by a company in my life. I feel ****med, I refuse to accept any abuse from customer care in-person or on the phone, non accountability for the quality of their products, inferior treatment/words because I bought my decorder from Pick n Pay online, etc.
Bad quality and the worst entertainment provider.
The second debit order went off on the 25th, I cannot wait to close the account. Worst decision I've ever made in my life.
This is definitely a call to improve the Smart TV, and subscribe for their competitors.
I have never been treated with such uncareness by a company in my life. I feel ****med, I refuse to accept any abuse from customer care in-person or on the phone, non accountability for the quality of their products, inferior treatment/words because I bought my decorder from Pick n Pay online, etc.
KR
Katlego R's update29 Nov 2023, 12:51
Reviewer Update
Zero for customer service, I am literally exploring my entertainment options, I won't pay a premium for a decorder + installation and pay a subscription fee and also replace a power plug for a decorder I used for less than a month.
Bad quality and the worst entertainment provider.
The second debit order went off on the 25th, I cannot wait to close the account. Worst decision I've ever made in my life.
This is definitely a call to improve the Smart TV, and subscribe for their competitors.
I have never been treated with such uncareness by a company in my life. I feel ****med, I refuse to accept any abuse from customer care in-person or on the phone, non accountability for the quality of their products, inferior treatment/words because I bought my decorder from Pick n Pay online, etc.
Bad quality and the worst entertainment provider.
The second debit order went off on the 25th, I cannot wait to close the account. Worst decision I've ever made in my life.
This is definitely a call to improve the Smart TV, and subscribe for their competitors.
I have never been treated with such uncareness by a company in my life. I feel ****med, I refuse to accept any abuse from customer care in-person or on the phone, non accountability for the quality of their products, inferior treatment/words because I bought my decorder from Pick n Pay online, etc.