ER
Eleanor R
1 reviews | Active since Apr 2012
21 Feb 2016, 09:18
Bad Customer Service Ndumiso
When returning home after 2 months away. I contacted Multichoice to reconnect my service, to find out that my service was left on until the 15th of the month while I was away and I needed to pay R292 of arrears!! Before my service could be reconnected. Arrears how is that possible. I pay in advance for this service on a monthly basis. I understand the reconnection fee but not arrears. I called customer service and Ndumiso promised feedback. 2 weeks later and NO RESPONSE!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Feb 2016, 13:20Hello elvanrensburg,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've tried to contact you on your mobile number provided however your calls were just ringing, we also tried to search with information provided and could not find your account details. Kindly provide us with the account holders name and information to allow us to assist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've tried to contact you on your mobile number provided however your calls were just ringing, we also tried to search with information provided and could not find your account details. Kindly provide us with the account holders name and information to allow us to assist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply24 Feb 2016, 13:20
Official
Hello elvanrensburg,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've tried to contact you on your mobile number provided however your calls were just ringing, we also tried to search with information provided and could not find your account details. Kindly provide us with the account holders name and information to allow us to assist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've tried to contact you on your mobile number provided however your calls were just ringing, we also tried to search with information provided and could not find your account details. Kindly provide us with the account holders name and information to allow us to assist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta