Bad customer service (Multi choice)

Recently I downgraded from the package I had with multi choice and requested a monthly statement from them . I also asked the operator if my account details was correct and she said the we should verify while I was on the line. We went through my information and and corrected some issues. Then the following day I called again and received an email containing my details but my info captured was wrong? I cannot get any statements from them 😡😡😡 That operator,what was she doing? Not listening carefully or capturing incorrect details of customers? I'm tired of multi choice