K
Kay
1 reviews | Active since Apr 2024
27 Sept 2024, 11:13
Bad customer service - ****med and ****
I am very disappointed with Dstv multichoice. I have been **** to by multichoice saying that i will be not paying for my package for a year not knowing they signed me up for another fee or insurance ****. I have been to the centre and then given a number that takes me right back to the agency. I want what was promised or cancel the charges on my account. I'm an old lady been given a run around. When I wanted assistance to cancel my insurance policy. I have been paying lots of money for what. I get charged different things. And honestly your customer service is atrocious. I am very unhappy with your guys service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Sept 2024, 11:16Hi Kay,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Sept 2024, 11:16
Official
Hi Kay,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
K
Kay's updateReviewer Update
27 Sept 2024, 11:37Please don't give me an automated response. I want this lies and deceit to stop with multichoice. Lying to clients about fees and so many other things. I want to speak to an agent now and assist me with the following.
K
Kay's update27 Sept 2024, 11:37
Reviewer Update
Please don't give me an automated response. I want this lies and deceit to stop with multichoice. Lying to clients about fees and so many other things. I want to speak to an agent now and assist me with the following.