bad customer service in fact the worst

i had paid into the incorrect account for my dstv and called dstv and they agreed that they see the mistake and it was on their side because i called first to get account number they gave me a wrong account its ok i paid again and was told it was escalateed i will be refunded they will credit my account to date nothing happened today i called for about 20min spoke to a very uninterested lady who hung up my call and all i was asking was why is my dstv not working she asked me to log off and login again but dololo im so unimpressed with how they treated me hopefully they dont treat all their customers like this its very bad its just that i dont have a choice if it was not about my kid i was gonna terminate all this and whatch netflix and sabc my account *** contact ***