BAD CUSTOMER SERVICE FROM NELISWA

Good Day I hope everyone is well. I just called Multichoice customer service and spoke to NELISWA regarding my account. I realized that my account suddenly went up by a R100 to R998 when it is supposed to be R887.??, note I'm a 24 month price lock. This always happens in April every year after the price increase I get overcharged. Nelwisa kept on putting me on hold after telling me about Netflix which is the story I hear everytime I query an overcharge on my account. She finally decided to put me on hold for over 20 minutes while checking if I have put the phone down. I'm sure she was relieved that at 45 minutes I decided to end the call. What an abuse from Multichoice Call Centre Agent NELISWA when the company is losing millions of subscribers. This is a ********** treatment from your employee when unemployment is rife in this country. I need this to reach top management and I need feedback as to what will happen to uNELISWA because I am quiet angry and disappointed with this treatment. I am posting same on HELLO PETER, consumer complaints commission is inluded on this email and I need corrections done on my account and an apology with compensation. I am one of the very long subscribers with Multichoice and I will not be treated like a cheapskate. You are treating valuable clients like nothing and I will be forwarding this to the company that wants to take over Multichoice, the CANAL GROUP. This is unacceptable and ridiculous treatment from you guys, you are a very bad company and you treat your clients like stray dogs. Please recon my account and give feedback as to what will happen to NELISWA. Thank you.