BAD Customer service from DSTV/Multichoice

I changed to a explora package today. I did have a premium package previuosly. The remote didn't work 100%. When I phone (about 08.05pm) in the lady (Nongantla) couldn't help me and tell me i need to phone tomorrow again. I don't have the time to phone during the day - also not at home. When I asked to be put through to a manager she just didn't put me through she just left me on the line. I tried to draw her attention and after a whiel whistle also but to no avail. Suddenly my TV (DSTV) is blocked. This is very poor service after DSTVphone me to sell the xplora to me. Also when they sell the xplora the lady Marianda (2 July 2019 about 13:00) told me the explora is R139 for two. I asked 3 times if it is for both and she said yes. After this someone phone me and said they picked up that the monthly payment will not be R139 but R139 x 2. I said I enter into a contract for R139 for both decoders. Then they want to cancel the contract. I said that I entered into a legal contract with the DSTV where the operator 3 times confirmed that the price is R139 for both for 24 months. This is VERY poor customer service from DSTV