Bad customer service from dstv multichoice

I called dstv multi choice to cancel my account, 2 days later I called back to reactivate it again. The one agent even set up an additional password incase someone else calls in claiming to be me, to activate the account again. So I agreed to cancel it and the agent told me of no cancelation or reactivation fees as i asked if I could reactivate again, because a payment was made of R410 for the month of July. So I called back to reactivate, this time the agent even told me there was credit of +-R600, so he activated, he struggled to get the correct package which I asked him to check the previous month subscription which he said he could not see. All was sorted. The next day it got disconnected, I called 3times,first agent dropped the line on me when I asked for a manager, they could not tell me why my account was disconnected, all the times I called they say the payment reversed, which payment reversed?? How does a payment made in store get reversed?? I get placed on hold until the line drops, do the agents we speak to not leave remarks for the next one or as proof of conversation? Can they not see the history of the accounts? How can they not know much.. My account remains disconnected because calling in will clearly not resolve it, they will drop my calls that I spent money on. I'm so disappointed and very unhappy with dstv and their customer service... They should get the call recordings because I will request for them too. The additional password that was set up was never asked from me all the times I called after setting it up.