Bad customer service from DSTV

I have been trying to resolve an issue I had with the DSTV package that I am on. You can no longer call as there are no contact numbers on their site. Instead you can try and resolve the problem yourself on-line or via WhatsApp. That is all well and good except you can only ask the questions they tell you to ask. If you have a question that is not listed - well sorry for you. I did start a chat with one of their operators which took 2 days for him to answer. I was finally able to get a contact number for their Customer Service, only to be put on hold for 10 minutes because the agent didn't know the answer to my question. I eventually put the phone down.