Bad Customer Service from DSTV

I am so happy that I get to show my frustration towards this company I happen to once worked for, disgusting and appalling customer experience in a simple query like reconnecting services. I have paid my account 2 times and my account shows a credit but DSTV employees call Centre and the chat WhatsApp line no difference they are failing to reconnect my service all I am getting is that the query has been escalated, when I call to follow up they have an audacity to cut the line and just ignore my concerns. DSTV is a very big company that should easily sort out customer queries immediately but they are failures and employ blood useless people at their contact Centre, I am sorry but I am so unhappy about the experience I had.