Bad customer service from contact centre consultants

Paid to reconnect my package but the package was not reconnect over an hour later I called the contact centre. The first consultant was having a conversation while I was hold for assistance I had to hang up and call again the second was rude asking her colleague to bring her a hot water bottle to warm her hands, couldn’t she wait a few seconds to tell me to send an email I was clearly an inconvenience to her.

Another thing no point of having an option to hold for a consultant for “ payment made no connection” if I’ll be referred to a generic email, this is waste of my time and money.

Do better!!!