Bad Customer Service

On the 24th of May 2024 my DSTV was disconnected , i called the DSTV call center and spoke to a lady did not get her name who assisted me , seeing that i have got 2 decoders on my name i explained to her that i don't know why should she keep on referring to my compact plus and extra view as i suspended the services on the Compact Plus last year on the 25th of November 2023. However she did not listen to me and went back to switch on my Compact Plus and Extra view after me telling her that i am not staying in Bloemfontein at the moment and nobody is currently watching TV so i have been paying for the Compact package only since i got home to my moms house last year, i asked her for a ref of which she just gave me I-741 as my reference as i asked her that the payment that i am going to be making will be until my next payment of which she agreed. To my surprise today 05-06-2024 our compact services was disconnected and when i called in a gentleman by the name of Sphamandla Jaqa picked up the phone and he than advised me that the lady that i engaged on the 24th of May activated my Compact Plus of which i never asked for that and that i should pay extra money in order for the compact to be connected i refused and i told him i need the compact services to be activated now and he advised that it won't happen today as there is no Senior Person to authorise for that, I became very angry as my family now needs to wait for 24 to 48hrs before someone senior can come to our rescue, and it is saddening for a company as big as Multichoice to not have the necessary resources when customers as me are in need and it is disturbing as this is an inconvenience for myself and the Family. Now my questions is who's fault is it that someone did not listen to a customer and just did what they thought it was right according to them.

And when i asked for a team leader or Supervisor Sphamandla Jaqa advised that there is no Senior on duty, i mean for big company such as DSTV not have backup for their customers, this is disappointing and i call it incompetency.

I am really disappointed with the service that i received from DSTV for all this years of being a loyal customer to them., now we have to wait for 48hrs because there is no one to override so that the DSTV can be switched back on or reconnected. who must carry the costs of the Compact Plus that i never requested to be switched back on.

DSTV/Multichoice i must say your service is poor and disgusting and that you don't care about your customers all you care is just about money and nothing else. It is hurting and frustrating because of the gentleman that i spoke to didn't even sympathize with me but kept on telling me to wait for 48hrs. And as for the call of the 24th May i am also going to request as the agent that assisted me must take Responsibility and Ownership of the mess because me and family has to suffer now, and i am going to request the senior management to take this very serious as it not going to end well on my side.

Yet you keep calling us to offer us more products to buy from you only to come and get such bad service...

I must say again i am really , really disappointed and furious i even told Mr Jaqa he must just say thank you that their offices are in Joburg otherwise i would have gone there tomorrow morning and get all the answers that i am looking for, as i even feel like cancelling my subscription with Multichoice.