Bad Customer Service
I have been struggling to sort out my accou t and decoder since 23rd October 2019. They have 2 decoders registered under premium subscriptions and I onky have o e decoder. My account for October and November is in excess of R3000 plus. I have spent hours and I have spoken to many different consultants on the phone trying to sort things outand I still waiting for a call from a manager. They can't even connect me to Shomax. Shomax is also ridiculous to get help from.
Total incompetence from them.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Nov 2019, 09:39Hi Fiona Ann Lloyd,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Nov 2019, 09:39
Official
Hi Fiona Ann Lloyd,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team