Bad customer service

Signed up for the Black Friday Pricelock deal on 29 Nov 2019 on 5 Dec 2019 my debitorder for R964 was desucted instead of R799. Received a sms on 2 Jan 2020 my account Balance is R1210.,phoned the callcentre was informed that I must go to the walkin centre did that on 3 Jan 2020 and was informed.it would be escalatad so that my account can be brought up to date.On 5 Jan 2020 my debitorder of R1210 was deducted and I reversed it by my bank. Phoned on 9 Jan 2020 to hear what is going on with my account it was never sorted out and it will be escalated & I will be contacted within 4hours. Phoned on 12 Jan 2020 was informed by the consultants I must pay R1414 I requested to speak to a supervisor phoned was put down phoned back same thing happened up until now nobody from Multichoice called me