AP
Amanda P
1 reviews | Active since Jun 2015
05 Jan 2025, 13:14
Bad customer service
I was on dstv package and my services were suspended so I want to downgrade from family to access,been on their WhatsApp channel for 3 days now .their agent ask me how may they assist me,I reply then I get a message saying I have not been active and the chat is closed. My package was R319 now It says I owe R631 of which I don't even know how it got to that
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Jan 2025, 14:14Hi Amanda,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jan 2025, 14:14
Official
Hi Amanda,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team