Bad customer service

My experience with Multichoice is that they have poor customer service their clients don’t come first they were supposed to load data on my Wifi on the 2nd of july but they didn’t I thought it was a delay again on the 3rd of July still they Didn’t, then on the 4th on July I decided to call them and asked what’s is happening they said they do not know maybe it was a system Delay ,I was provided with an Email to write a Complain I did yesterday I then waited for feedback because it was a complaint I thought maybe they will call me up until I decide to write another email today telling them that I’m taking this matter to hellopeter,then I was called today and the consultant that spoke to me confirmed that I did pay on time before the Date ,and she said she would ask the finance department what was the reason behind this and also I thought there would be a compensation because the past 2 days I used my money to Buy data directly from my phone so that I can have internet access which costed me obvious whereas I have wifi that was supposed to be recharged. So the consultant called again to tell me that the finance department will not resolve this issue because i did not buy data from the dstv simcard if it was that simcard they were going to pay me Still not sympathetic about them not delivering on time ,so if I did not call yesterday I wouldn’t have data even today . Their service is very Poor I wouldn’t recommend them to anyone!!!