Bad customer service DSTV(Sumaya)

I have been calling since Sunday 08/11/2020 regarding my DSTV who was stucking and spoke to consultant who informed me that i must unplug the decoder and restart it will be orite in about a hour which was wrong it never got better but we lost alot channels in the process. We spoke to different people and none of them could help us. On the 11/11/2020 i called again and spoke to a consultant named Sumaya who refused to let my wife speak to a team leader or manager on duty as she said there was no management on the floor and she keep me on the for about 20 minutes and I drop the call. Im very unhappy with the service of Sumaya as she was very unprofessional and unhelpful. She refused to give us her surname or a reference for the call. She put us on hold for 20 minutes. If this is the service that you guys provide to us i think it is time to join Netflix cause DSTV sucks. DSTV has poor customer service and they dont care about their customers.