Bad customer service.

My experience with DSTV has been one that is very disturbing and unpleasant. I called in several times and not a single time was my query resolved. I was called by DSTV marketing departing and was offered a price lock package which was an upgrade to my family package. I was told I would received free installation for the ultra explorer. The technician that came out cancelled my current package and got the compact one activated. I was told that my new fixed price will be 639. In december I was charged 199.00 extra for netflix.I called in December and was told by the call centre agents that my query was escalated. Until today nothing has been resolved and my DSTV is now suspended. It is quiet unpleasant calling the call centre as it is long takes my air time and still there no solution. I have been a very loyal customer to DSTV and if the matter is going to be resolved I would like to cancel my subscription .

Thank you kindly Unsatisfied customer