BAD CUSTOMER SERVICE

They have the worst customer service. I paid R450.00 on 28/04/2023. My connection was suspended on 01 MAY 2023, I called the call centre they told me i needed to pay, R3.53, I paid R5 sent proof of payment for R450. My services got connected. on 05 MAY connection got suspended, I Was told I have to pay a reconnection fee of R50 which I paid at Pick 'n Pay, got reconnected, on 09 May 2023 connected suspended again, I called in, sent proof of payment for the 3rd time, received email confirming my payment has been allocated, got reconnected. 12 MAY 2023 Same process, 15 MAY 2023 i asked the agent if he is also going to escalate, he said NO, He told me he has allocated the payment. Please note every time I call, they tell me the matter has been escalated to accounts department. also with each reconnection they keep adding fees to my account. again 17 May 2023, connection got suspended same process, Today it is the 22nd I wake up to disconnected services. I am tired of this issue, my next payment date is due on 26th. They still haven't updated my account. Each call lasts between 15-20 minutes which costs me money. I sent an email to their complaints department. no acknowlegement of receipt was received on my side.