Bad customer service (customer#: ***8)

Dear Multichoice

It is with deep sadness that i request that you downgrade me from DSTV Compact to DSTV Access.

This because on December 2019 i was contacted by your consultant telling about the offer where i would save R59 on my premiums by means of debit order. I then accepted the offer but unfortunately on the Month of February i called asking the consultant to change my Bank details of which she told me that it was changed. I then contacted Multichoice on 28th of February 2020 to ask if it was indeed changed and if money was deducted the lady i spoke to by the name of Chandre told me yes they received the premium and every thing was in order.

In the beginning of March my view was suspended due to debit order failed this came as a shock as i tried by all means to make sure money was indeed deducted and your consultant kept on telling me everything was in order. Even when i used dstv app it was showing my next payment would be March 27th 2020. so i had to pay to have my viewing restored and money was gone so i borrowed.

I don't know if i would continue using your services if you are portraying this kind of professionalism i would rather go for open view, im really disappointed in Dstv that i used since 2012 and never change my package of dstv compact i am now getting ready for a life without Dstv.

Regards Sandise(customer#: ***8)