Bad customer service

I had my package disconnected out of the blue on 19/072024 and I pay them via debit Oder every month. When I first called the agent said that I need to pay an amount of R291 so that I could be connected until my next payment which 26/07/2024, when I asked why that amount for the next 7 days he hang up the phone on me. I called again and the second agent first said that I had made a reversal today 19/07/2024 and I told that I have not done and my bank was offline for most of the day, she then said she is escalating to her team leader who said I made sort payments, I asked how because my account is debited every month. I asked the team leader to call me back but he did not. I made other call and after explaining to the agent she also hang up on me, I then called again to express my frustration of the service that I have been getting, I even apologised to the agent because I wanted a team leader this time around and that is when I spoke to Ayisha who again took me through my financials and I explained to her why I had disputed May’s debit order and then she also later insisted that I made a reversal of R1300 today, I told her that I didn’t and even requested that I send my bank statement to her personal email address. I did just that and even included the help@Dstv when I sent her the email, she didn’t respond and after 3” minutes I called the customer support again but I was not helped. I called again and this time around I spoke to Mfondo who was very helpful because he picked that the amount that Ayisha was referring to was in April and the amount was paid in full via EFT, as he was helping me to try reconnect my package I ran out of airtime. I called in again to explain my story and this time I was assisted by Rebeca who after I told her my story went to Ayisha, after their conversation (which I was on hold) she came back to tell me that it will take 24-48 hours to fix. This is after her telling me that I am not the only one who has complained about services been cut off before the actual payment date.